Auto Attendant and Call Queue for Skype for Business in Office 365

Auto Attendant and Call Queue for Skype for Business in Office 365

Auto Attendant and Call Queue Office 365 Auto attendant and Call Queue in Skype for Business Online for Cloud PBX include greetings that are used when someone calls into a phone number for your organization. Call Queues route incoming calls to the next available live attendant using first in first out protocol. You can create a single or multiple call queues for your organization. Ability to automatically put the calls on hold and search for the next available call agent

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Understanding Office 365 Customer Lockbox

What is Office 365 Customer Lockbox? In the Office 365 service, no one at Microsoft has access to customer’s data. In the extremely rare event that there is a problem that requires Microsoft Support engineer to access your data for troubleshooting, Microsoft have a highly supervised process called LockBox comprised of elevated permissions to allow for just-in time access to fix the issue. With Office 365 Customer Lockbox feature, you have the ability to approve or deny access by a

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Microsoft Office Servers and Services MVP 2017

This month I’ve received this great email that I’ve been awarded the 2016 Microsoft MVP Award in Office Server and Services (contribution area Exchange, Skype for Business, SharePoint and Office 365). Many of you have already seen this news either on Twitter, Linkedin or Facebook but i thought to have a small post on my blog. I’m extremely honored and exited of receiving my second MVP award. I’m thankful to everyone who contributed and supported me throughout the journey without

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Connecting Exchange online PowerShell with MFA enabled Admin Account

Introduction Multi Factor Authentication (MFA) help safeguard application and data access via a range verification methods that includes phone call, text, app verification etc. Microsoft introduced MFA for Office 365 in 2014 that help administrators to secure corporate information in Office 365 by enforcing a second factor authentication. Connecting with Exchange online PowerShell with MFA enabled admin account is not supported with standard PowerShell module. It’s highly recommended to configure Multi Factor Authentication (MFA) for all users and admin accounts

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Step by Step Skype for Business Installation Part 3

Introduction In first 2 parts of step by step skype for business installation, we have performed the per-requisities and prepared Skype for business standard edition server. We have also defined the topology and publish the topology. In this part, we will Install Skype for business server system and Enable the users for Skype for business to complete the deployment of Skype for Business. Install Skype for Business Server System To install Skype for Business server system, perform the following steps.

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